Effective date: January 01, 2020
Qchem.ist (“us”, “we”, or “our”) operates the https://qchem.ist website (hereinafter referred to as the “Service”).
The address to which your order is sent
If the substance is unclassified (so legal for personal use) within your jurisdiction.
The webpage you see before you finalize your order
Do you ship worldwide?
Unless noted on the product page you can order from anywhere in the world
It is your responsibility to check the legal status of the products you order and make sure you have the proper paperwork (import permits, research license, etc) before making your order
During checkout, you are asked to read and agree to these terms
For high-value orders we can offer insured courier delivery, please contact us at [email protected] for this.
How do you send orders?
All orders are sent untracked using regular mail. Exceptions can be made for high value orders, please contact us at [email protected] for this.
How long does it take before I receive my order?
From the moment your payment is received and processed it will usually take max 3 days for your order to be packed, you’ll receive an email when it’s ready to be sent
The next working day your order will be posted. Delivery times within EU range from 3-9 working days, outside of the EU 7-21.
There might be extra delays in shipping transit time due to customs inspection, labour strikes, transportation issues, postal sorting mistakes. These are all out of our control.
Do you offer any refunds?
We offer refunds in the form of store coupons in the following cases:
- The package you received differs from your actual order
- Products are damaged
You can use the coupon the create a reshipment.
We do not take any responsibility for any kind of damages caused by the lack of due diligence on your part.