Quality Research Chemicals Shop

FAQs

Below you will find the most Frequently Asked Questions

Contact & Support

Need to get in touch with us?

How can I contact you?
Please head over to our contact page to see all possible options to get in touch with us.

Ordering & Paying

Everything you need to know about ordering & paying

Can I pay using bank transfer?

For the time being, we are unable to accept bank transfers. Please read this article on how to buy Bitcoin using your bank account.

How can I pay for my order?

We accept Crypto Currency (Bitcoin, Litecoin, Ethereum). If you are not familiar, read this introduction article. We also accept digital Amazon gift cards from amazon.de.

I have made a payment, but my order is still pending

Please contact our order support and provide as much info as possible.

In the case of crypto payments:

  • Date and time
  • Order ID
  • Transaction ID
  • Sender address
  • Recipient address
  • Any screenshots

In the case of gift card payments:

  • Make sure you sent the coupon code to the email address provided
  • Also include it with your support request, including:
  • Order ID
  • Any screenshots

 

Products

Can you give my advice on which product to buy?

Please consult all the information that’s available on this site and links to other websites. We can’t provide you with any further product consultation

Can you send me a free sample?

If you have any (social) media channel with an interesting audience, yes.
Being member of a forum or offering to write a review is not enough, sorry.

Do you offer synthetic opiods, like fentanyl?

NO

How do I know your products are HQ?

Read the reviews and know we only source from reputable, well known, labs.

Refunds & Reshipments

Everything you need to know about refunds & reshipments

Do you offer refunds?

We offer refunds in the form of store coupons or credit in the following cases:

  • The package you received differs from your actual order
  • Products are damaged
  • You are a loyal customer

The rest of the refund requests will be decided on a case by case basis and might lead to a partial refund, though never for first orders.

My order arrived but was damaged or incomplete

Please take photos and send them to our support email so we can take care of it.

My order never arrived

If you received an email saying your order has been completed it means it was packed and will be sent shortly. We can provide you with details. If you are a regular customer, contact us so we can see what we can do about it.

Shipping & Packaging

Everything you need to know about shipping and packaging

Can I order any product from this site?

It is your responsibility to check your local law and legislation to know which substances are allowed to be imported.  Some might be scheduled, while others might require a scientific import permit. Before you are able to check-out you’ll need to acknowledge you’ve done your due diligence on this part.

Can you offer tracked delivery?

No

Do you ship to my country?

We ship worldwide. It is your own responsibility to ensure the products are legal to import and/or you are in possession of proper import permits. Please refer to our Shipping Policy

How are orders packaged?

All orders are sent as regular letters in an envelope, fitting through any mailbox.

How do you ship orders?

We ship worldwide and discrete. Tracked delivery is not possible.

How long until my order gets shipped?

We package and ship orders 4-5 days per week. After placing your order you will receive email updates on its further progress. Average time from ordering to packaging is 48 hours during weekdays.

How long will my shipment be in transit?

EU: 3-9 working days
Rest of the world: 7-21 working days

Why are your shipping fees so high?

Please consider envelopes, packaging materials and time, time spent packing, dropping off deliveries, gasoline. Postage is just a fraction of the actual delivery costs.

Trust & Doing Good Business

Our goal is happy and returning customers

How do I know this is not a scam website?

Order a low priced sample pack and find out yourself.

You can also request a photograph of your package, contact us for that.

Also do some basic research by consulting forums or other platforms.

I’d like to chat or talk before I order

if you plan on making a relatively large order, feel free to reach out.

Is your question not answered?

PRODUCTS SOLD ON THIS WEBSITE ARE FOR RESEARCH PURPOSES ONLY!

Upcoming legal changesRead more here
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