Below you will find the most Frequently Asked Questions
Contact & Support
Need to get in touch with us?
Ordering & Paying
Everything you need to know about ordering & paying
For the time being, we are unable to accept bank transfers. Please read this article on how to buy Bitcoin using your bank account.
We accept Crypto Currency (Bitcoin, Litecoin, Ethereum). If you are not familiar, read this introduction article. We also accept digital Amazon gift cards from amazon.de.
Please contact our order support and provide as much info as possible.
In the case of crypto payments:
- Date and time
- Order ID
- Transaction ID
- Sender address
- Recipient address
- Any screenshots
In the case of gift card payments:
- Make sure you sent the coupon code to the email address provided
- Also include it with your support request, including:
- Order ID
- Any screenshots
Please consult all the information that’s available on this site and links to other websites. We can’t provide you with any further product consultation
If you have any (social) media channel with an interesting audience, yes.
Being member of a forum or offering to write a review is not enough, sorry.
Read the reviews and know we only source from reputable, well known, labs.
Refunds & Reshipments
Everything you need to know about refunds & reshipments
We offer refunds in the form of store coupons or credit in the following cases:
- The package you received differs from your actual order
- Products are damaged
- You are a loyal customer
The rest of the refund requests will be decided on a case by case basis and might lead to a partial refund, though never for first orders.
Please take photos and send them to our support email so we can take care of it.
If you received an email saying your order has been completed it means it was packed and will be sent shortly. We can provide you with details. If you are a regular customer, contact us so we can see what we can do about it.
Shipping & Packaging
Everything you need to know about shipping and packaging
It is your responsibility to check your local law and legislation to know which substances are allowed to be imported. Some might be scheduled, while others might require a scientific import permit. Before you are able to check-out you’ll need to acknowledge you’ve done your due diligence on this part.
We ship worldwide. It is your own responsibility to ensure the products are legal to import and/or you are in possession of proper import permits. Please refer to our Shipping Policy
All orders are sent as regular letters in an envelope, fitting through any mailbox.
We ship worldwide and discrete. Tracked delivery is not possible.
We package and ship orders 4-5 days per week. After placing your order you will receive email updates on its further progress. Average time from ordering to packaging is 48 hours during weekdays.
EU: 3-9 working days
Rest of the world: 7-21 working days
Please consider envelopes, packaging materials and time, time spent packing, dropping off deliveries, gasoline. Postage is just a fraction of the actual delivery costs.
Trust & Doing Good Business
Our goal is happy and returning customers
Order a low priced sample pack and find out yourself.
You can also request a photograph of your package, contact us for that.
Also do some basic research by consulting forums or other platforms.
if you plan on making a relatively large order, feel free to reach out.